Simpsonville portal resolves 90 fiber optic damage claims

The City of Simpsonville, South Carolina, has resolved the majority of 90 property damage claims submitted by residents since May. The city launched an online reporting portal earlier this year to address complaints regarding infrastructure work performed by fiber optic installation companies. City officials state the system has improved communication with utility contractors and streamlined the tracking of repair requests.

The initiative was established following a 2024 ordinance passed by the Simpsonville City Council. The measure requires telecommunications and fiber optic firms operating in the city to maintain insurance coverage for any damage caused during installation. This legal framework provides the basis for the current reporting and resolution process.

City staff reported that all fiber optic contractors currently working within city limits are nearing the end of their projects. The high volume of submissions indicates that residents utilized the new channel to document issues as the physical work concluded. Staff noted that the portal has enhanced follow-up procedures between the city and the utility companies responsible for the installations.

Residents can file a report by accessing the City of Simpsonville website. Users navigate to the homepage and select the damage report link to upload photos and other supporting documentation directly to city staff. This digital method replaces previous manual reporting processes and ensures that records are centralized for review.

The 90 submissions received since the portal went live in May represent the total volume of complaints processed through the new system. While the city did not specify the exact number of open cases, officials confirmed that the majority of reported issues have been addressed or fully resolved. The remaining cases are currently under review by city staff and the respective contractors.